THE COMPANY

Lottomart Games is a rapidly growing jackpot entertainment brand offering players the best in slots, progressives, live games, table games, instants, lottery betting and exclusive scratchcards. We've been live since 2019 but still consider ourselves a start-up at heart; there's still plenty to go and tons of opportunity for talented people to progress quickly. We're small for now, but with big ambitions. We're big enough to reward staff loyalty with a great benefits package.

While we've built everything from scratch to make running the business easier, faster, and better, we need to grow the team to keep up with player demand while continuing to deliver the exceptional user experience we're known for. This is why we're looking for experienced Player Experience Specialists. 

THE ROLE

Many of our players never need to contact us; they can log on to the site, deposit and play without any need for contact. At times however, there are reasons that players need to get in touch. Whether it's a forgotten password, assistance with depositing or one of many other reasons, if a player wants help, we want to assist as quickly as possible. We also have a responsibility to monitor player activity. We have gameplay alerts which trigger interactions with players to ensure they are safe. As the job title suggests, our dedicated Player Experience team are there to ensure our players get the experience they deserve.

RESPONSIBILITIES

Supporting our players is the core of this role, and the right person will act as an extension of and ambassador for the Lottomart brand, ensuring that the excellent player experience we’re known for is reflected everywhere.

We’re also looking for someone who’s keen to share and further expand their knowledge on other Operational areas of the business including, but not limited to, the following:

• Superior customer service skills for maximum player retention

• KYC and verification of customer documents

• Player affordability awareness

• Payment processing

• Safer gambling interactions

YOUR PROFILE

If you have previous experience in one or more of the above areas within the Gaming Industry, we want to hear from you. You’ll have your own support from our world-class technology platforms and our in-house training team, but you’ll need to bring a proven track record in Customer Service, and you’ll need to demonstrate real confidence in handling live player interactions by phone and in live chats. We’re looking for someone who will always strive to resolve an issue, and who can handle sensitive contacts with confidence.
Lottomart is a fast-moving business, so we’re looking for Player Experience Specialists who can work well under pressure, and who blends excellent organisational and communications skills.

ROLE SPECIFICS

• Shift work: Rolling 4 on 4 off 4 x 12 hours shifts (plus lunch hour) in a 7 day period. eg. 20:00 - 08:00 based on a rolling rota pattern that covers weekends. 
• Initial training will take place during day shifts.
• This role is based in our Gibraltar office.
• Proven recent experience within the gaming industry along with relevant Customer Service skills preferable.

WHY CHOOSE LOTTOMART? 

We care about you, your health, and your wellbeing. That’s why we’ve put together a comprehensive benefits plan to give you peace of mind, allowing you to focus your amazing talents on what you do best.

What we offer:

Private Medical Cover: Our comprehensive plan is designed to supplement the state healthcare that you currently receive while giving you ample coverage for life’s bigger unexpected events. The plan is free of charge and covers you individually for both physical and mental health.

To extend your coverage to include your partner and dependents (i.e. family plan) at a discounted rate, you can pay an extra fee that is automatically deducted from your salary.

Birthday Day: Working on your birthday is a thing of the past. At Lottomart, we want you to celebrate your special day in style as a paid extra day off above and beyond your standard holiday entitlement. Enjoy!

Thank Holidays: Lottomart will designate a minimum of 5 days per calendar year which will be Lottomart 'Thank Holidays' on which our employees can take the day off as a thank you for all of the hard work they put in every day. 

Pay It Forward Day: Every year, we will cover up to a full working day’s pay to give you the time to dedicate yourself to a cause you care about. Make a difference by contributing to your local community, helping people, caring for animals, or protecting the environment.

Death in Service Cover: If something happens to you while working for Lottomart, this policy will pay out multiples of your annual salary to take care of your family.

Fresh Fruit & Pizza Fridays! We provide a healthy fruit snack area if you’re feeling like something fresh during the day. For something a bit more decadent, we order all kinds of enormous pizzas from Pizzeria Place outside Casemates to end the week on a high note.

Gym Membership Discount: Ready to work up a sweat? You’ll be eligible for an employee discount for any gyms in the Infinity Group, which includes Atlantic Suites, Ocean Village, Sunborn, and Reshape & Rumble.

Fast Learning & Growing: Despite being a few years old, we still think of ourselves as a start-up. That means that there are plenty of opportunities to learn, expand your responsibilities, and turbocharge your career growth that you might not otherwise have in a large corporation.