The Company

Lottomart Games is a rapidly growing jackpot entertainment brand offering players the best in slots, progressives, live games, table games, instants, lottery betting and exclusive scratchcards. We've been live since 2019 but still consider ourselves a start-up at heart; there's still plenty to go and tons of opportunities for talented people to progress quickly. We're small for now, but with big ambitions. We're big enough to reward staff loyalty with a great benefits package.

While we've built everything from scratch to make running the business easier, faster, and better, we need to grow the team to keep up with player demand while continuing to deliver the exceptional user experience we've known for. 

Part of our growth includes scaling our team, which is dedicated to protecting players and ensuring that they are gambling safely. This is where you come in.

The Role

Join our dynamic Player Protection Team as a Senior Player Protection Specialist, playing a pivotal role in overseeing player risk management processes while providing guidance and support to team members.

In addition to core responsibilities such as monitoring AML, EDD, Fraud, Safer Gambling, and Affordability concerns, this role entails Level 3 Sign Offs and offering mentorship to fellow Player Protection Specialists.

Responsibilities

• Supervise and support the Player Protection Team, ensuring adherence to regulatory requirements and company policies.

• Conduct Level 3 sign-offs for escalated cases, demonstrating comprehensive understanding and decision-making ability.

• Provide mentorship and buddy support to Player Protection Specialists, fostering their professional development and skill enhancement.

• Generate EDD reports and verify sources of account funding as part of risk assessment procedures.

• Engage in Safer Gambling interactions to promote responsible gaming practices among players.

• Develop risk profiles through thorough account investigations and online research.

• Perform daily screening of players for ongoing monitoring requirements.

• Investigate fraud alerts and collaborate with players to resolve account discrepancies effectively.

Your Profile

We seek candidates with extensive experience in online gaming within the Player Protection domain, who is able to show some leadership abilities. The ideal applicant will be self-motivated and willing to undertake independent learning to strengthen their product and regulatory knowledge to fully support agents and specialists.

What are we looking for? 

• Proficiency in managing challenging calls within the UK market.

• Exceptional attention to detail and strong investigative capabilities.

• Ability to craft personalised and impactful emails tailored to individual players.

• Aptitude for overcoming objections during telephone interactions and persuading players to submit required documents.

• Proven ability to provide effective mentorship and support to team members.

• Demonstrated leadership experience and the ability to make informed decisions at Level 3 Sign Offs.

Role Specifics

This position reports to the Player Protection Team Leaders and is based in our office in Gibraltar.  To accommodate business needs, expect a rotating shift schedule totalling 40 hours per week, including weekends and evenings during peak periods.

What we offer!

We care about you, your health, and your well-being. That’s why we’ve put together a comprehensive benefits plan to give you peace of mind and allow you to focus your amazing talents on what you do best.

Private Medical Cover: Our comprehensive plan is designed to supplement the state healthcare that you currently receive while giving you ample coverage for life’s bigger unexpected events. The plan is free of charge and covers you individually for both physical and mental health.

To extend your coverage to include your partner and dependents (i.e. family plan) at a discounted rate, you can pay an extra fee that is automatically deducted from your salary.

Paid Study Support: We are happy to support professional development here at Lottomart. So, we will support your completion through the ICA Specialist Certificate in Money Laundering Risk in Betting and Gaming following the successful completion of probation!

Birthday Day: Working on your birthday is a thing of the past. At Lottomart, we want you to celebrate your special day in style as a paid extra day off above and beyond your standard holiday entitlement. Enjoy!

Thank Holidays: Lottomart will designate a minimum of 5 days per calendar year which will be Lottomart 'Thank Holidays' on which our employees can take the day off as a thank you for all of the hard work they put in every day. 

Generous Annual Leave: On top of an already sizeable number of days off per year, we also offer 25 days of annual leave!

Pay It Forward Day: Every year we will cover up to a full working day’s pay to give you the time to dedicate yourself to a cause you care about. Make a difference by contributing to your local community, helping people, caring for animals, or protecting the environment.

Death in Service Cover: If something happens to you while working for Lottomart, this policy will pay out multiples of your annual salary to take care of your family.

Gym Membership Discount: Ready to work up a sweat? You’ll be eligible for an employee discount for any gyms in the Infinity Group, which includes Atlantic Suites, Ocean Village, Sunborn, and Reshape & Rumble.

Fast Learning & Growing: Despite being a few years old, we still think of ourselves as a start-up. That means that there are plenty of opportunities to learn, expand your responsibilities, and turbocharge your career growth that you might not otherwise have in a large corporation.